Presale

• Your order will be sent in the range agreed upon by the agency
• In case of Lima, it would arrive 1 to 3 business days after leaving it at the agency.
• In the case of the province, it would arrive 3 to 6 business days after leaving it at the agency.
• A refund cannot be requested if your order will be sent on the agreed dates since the warehouse begins to schedule everything from the day you request it.

Return

A product can be returned only when it has a manufacturing defect within a period of 7 days. First the bag will arrive at our workshop so we can see the defect and then return it.

Changes:

If the product has a factory defect upon arrival, you can make the change within a period of 7 days.

Refunds:

• Your refund is made through the same payment method you used to purchase. If you pay with a credit or debit card, we will refund the money to that card. If you paid with Yape or bank transfer, the refund is made through Yape or transfer
• Yape: refund within 3 business days
• Transfer: Within 3 business days
• Credit or debit card: The refund is generated within 3 business days and is reflected in your bank account in 5 to 3 business days, depending on your bank.